We want you and your pet to be completely satisfied! If you're not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund. For hygiene reasons, products that have been used by pets cannot be returned unless they're defective. Please contact our customer service team at the contact page.

We offer products for pets of all shapes and sizes! Each product listing includes detailed size recommendations based on weight, breed, and measurements. If you're unsure which size would work best for your furry friend, check our size guides or contact us with your pet's measurements, and we'll be happy to recommend the perfect fit.

Our products are designed with durability in mind, using high-quality materials that stand up to regular pet use. Most of our items will last for years with proper care, though the exact lifespan depends on your pet's habits and how the product is used. For toys, even our toughest options will eventually show wear from enthusiastic chewers. Beds and accessories typically last 1-3 years with normal use.

Your pet's safety is our top priority! All our products are made from high-quality, non-toxic materials and undergo rigorous testing to ensure they meet international safety standards. We carefully select suppliers who share our commitment to pet safety and environmental responsibility. If your pet has specific allergies or sensitivities, please check the detailed material information on each product page or contact us for assistance.